Privacy policy

The data controller is the company that operates Riad Timskrine, whose details are given in the legal notice. Your data is processed in accordance with Moroccan Law No. 09-08 and, for visitors living in the European Union, with the General Data Protection Regulation (GDPR). Visitors living in Brazil have the equivalent rights provided by the LGPD.

When you contact us (WhatsApp, email or phone), we receive your name, contact details, preferred dates and number of guests, and any information you send us about your stay.

No payment is made on this website, no form on it collects personal data, and we never collect data without your knowledge.

This data is used only to reply to your request, manage your booking and organise your stay. It is processed on the basis of your request and, for a booking, the performance of our contract with you. We do not send you any marketing communications.

Your data is intended solely for Riad Timskrine. To operate, this website relies on the following providers, which process it only on our behalf:

• Beds24, our booking management software, which records your booking and syncs it with booking platforms (including Booking.com) so the dates are blocked. If you book on one of these platforms, it passes your data to the riad under its own privacy policy;
• WhatsApp (Meta), when you message us there;
• Vercel, our hosting provider.

Some of these providers may process your data outside Morocco, solely to provide this service. Your data is never sold or passed on to third parties.

We keep your requests for as long as we need to handle them, and for no more than three years after our last contact. Data relating to a paid booking is kept for as long as our accounting and tax obligations require.

You have the right to access, correct and erase your data and to object to its processing and, depending on where you live (GDPR, LGPD), the right to restrict processing and to data portability. You can withdraw your consent at any time. To exercise these rights, use the "Contact us" link at the bottom of this page.

You can also contact Morocco's data protection authority (CNDP, www.cndp.ma) or the data protection authority in your country.

The cookies used on this website, and how to accept or refuse non-essential cookies, are described in our cookie policy.