Terms & conditions

These terms apply to bookings made directly with Riad Timskrine, on this website, by email or via WhatsApp. Bookings made on Booking.com remain subject to the terms shown by Booking.com when you book.

A direct booking (via WhatsApp, by email or through the website form) is only confirmed once the riad has confirmed it in writing and the 50% deposit has been received. Until the deposit is received, the dates are not guaranteed.

Prices are shown in Moroccan dirhams (MAD), per night and per room, for the number of guests selected. A deposit of 50% of the stay is required to confirm the booking, paid as we will explain to you; the balance is paid on arrival. The tourist tax, where applicable, is paid on site.

Free cancellation up to 7 days before arrival: your deposit is then refunded in full. Between 7 days and 24 hours before arrival, 50% of the first night's price is retained; less than 24 hours before arrival or in case of no-show, the full stay is due.

• Free cancellation up to 7 days before arrival.
• Between 7 days and 1 day before arrival: 50% of the first night.
• Less than 24 hours before arrival: 100% of the stay.

Check-in is from 1 pm to 6 pm and check-out is before 12 noon. Please let us know your arrival time in advance. Proof of identity is required on arrival, in line with Moroccan regulations.

Children. Children of all ages are welcome. A cot can be provided free of charge on request for children under 3, subject to availability. Extra beds are not available.

Pets. Pets are not allowed.

Parties and events. Parties, events, and stag or hen parties are not allowed.

Damage deposit. If any damage is caused during your stay, you may be charged up to €100 after check-out.

Payment. For a direct booking, a 50% deposit confirms your stay; the balance is paid on arrival.

Guests are responsible for any damage they cause during their stay. Guests use the pool and outdoor areas at their own risk, and children must be supervised by their parents at all times.

These terms are governed by Moroccan law. In the event of a dispute, please contact us first so that we can try to reach an amicable solution before bringing any action before the competent courts of Marrakech.